Please ensure that you read the following terms of service carefully and these form part of your agreement with us which creates legally binding obligations.
- The Contract
The contract for a short term holiday rental will be between Springfield Farm Holiday Pods (Springfield (Leadburn) LLP)), referred to as “us”, “we” or “our”, and the person taking then booking and all members of the holiday party, referred to as “you” or “your”, in the following booking terms and conditions.
As our properties are located in Scotland, you and we agree that the laws of Scotland will govern our contract with you (the “Contract”) and that any dispute arising shall be resolved in the Scottish Courts. If any individual term or clause stated in these terms and conditions held to be invalid, impermissible or unenforceable permissible by law, the remaining terms shall be unaffected and shall remain valid.
The Contract will not come into force until we have received the Deposit and confirmed by us. The Contract will be subject to these booking terms and conditions which must be complied with. The person booking must be at least 18 years of age at the time of booking. As the lead guest you are responsible for ALL of the people in your party staying with us and shall be deemed to hold full authority to act as such on their behalf. Please carefully read the terms and conditions detailed below as YOU are accepting that you are aware and agree to all of the information and take full responsibility for your ENTIRE group or party (the “Guests”).
Guests are responsible for taking note of all government policies in place regarding travel or location restrictions due to public health or related measures. We cannot police this and ask therefore that you risk assess your own party and decide for yourself if your group is appropriate. We cannot accept responsibility for any loss or damage if cancellation becomes necessary, including the forfeiture of any deposit or other payment made by or due from you to Us
You must be able to show photo identification (a driver’s licence, passport or national ID card) and the credit or debit card used to make your booking if requested by Us.
Your booking is not transferable.
Please do contact us immediately if you think that there is a mistake in your reservation or if you require any changes to a confirmed reservation.
- Deposit and Payment
Your booking (“Booking”) may be placed by email, or directly on our online reservation system. Where your Booking is communicated to us by email, we will enter it onto our online reservation system, which will automatically generate an email to you. However, this does not mean the Booking is yet confirmed or that a Contract is yet in force between us and you.
Your Booking will only be confirmed and our Contract will only come into force once we have received payment in cleared funds of a deposit of forty percent (40%) of the full cost of your Booking, (the “Deposit”) and this then confirmed to you by us.
The Deposit must be paid within 24 hours of the booking being placed. All Deposits are provided as security for the payment for accommodation with Us and as compensation to Us in the event of a cancellation by you which is not permitted by the terms of our agreement and are therefore strictly non-refundable except as expressly provided otherwise in these terms and conditions.
The balance of the rental will be due for payment 14 days (fourteen days) prior to your holiday commencement date (the “Holiday Commencement Date”).
If for any reason we are unable to take payment of the balance by the due date and you are unable to promptly rearrange payment, or we cannot make contact with you to arrange for any outstanding or overdue payment to be made, we will be entitled to treat that as your intention to cancel the Booking. If your Booking is made less than 14 days prior to the Holiday Commencement Date, then your Booking will only be confirmed and our Contract will only come into force once we have received payment in full for the Booking in cleared funds.
No entry to our properties for any Guest will be allowed without payment in full being cleared beforehand.
We accept payment by most credit or debit cards and by bank transfer.
- Cancellation
Cancellations must be notified to and received by us in writing (preferably by email) and once received we will confirm and process your cancellation request.
(a) If, at point of sale, you opted to purchase ‘Booking Protect’ and if you wish to cancel, you can make a refund request through their portal. This is not Travel Insurance but protects your booking against cancellation due to illness, including Covid, adverse weather conditions etc. Your booking can be cancelled at any time. However, cancellations made more than 14 days prior to holiday commencement date will receive refund for rental balance excluding booking deposit. Please note, booking deposit of 40% is non-refundable.
Cancellations made within 14 days of your holiday commencement date will not receive a refund of their booking or booking deposit, due to costs we will have incurred, and it is unlikely that we will be able to re-let our property in that time.
(b) If your booking has to be cancelled because Springfield Farm Holiday Pods is put under UK Government Travel restrictions and the period of restriction covers your booking, then you will be refunded in full.
- Cancellation by us for reasons beyond our control (“Force Majeure”)
We won’t be deemed to be in breach of this Contract, or otherwise liable to you, by reason of any delay inperformance or non-performance of any of our obligations in this Contract to the extent that such delay or non-performance is caused by circumstances beyond our reasonable control (for example if access to and use of our property is prevented by fire, flood, exceptional weather conditions, epidemics, pandemics, including without limitation COVID-19 (Coronavirus), SARS and any mutation or variation thereof or any similar virus or disease, destruction/damage, internet or other communications failure, blocked roads, war/terrorism, nuclear/ radioactive disaster affecting us or our property) damage to the venue, loss of services such as electricity, gas, sewage, weather, fire or failure of sub-contractors or suppliers).
If for any reason beyond our reasonable control we are forced to cancel your Booking (or bring it to anend early) due to a Force Majeure Event affecting us or our property, we will refund you the full amount of your remaining lodging costs based on the time of your Booking remaining. This will be the full extent of our liability and no additional compensation, expenses or costs (such as travel or replacement lodging costs) will be due or payable.
- Period and other terms of hire
The period from the Holiday Commencement Date to the day of departure set out in the Booking (the “Holiday Departure Date”) is the “Holiday Period”.
Unless expressly agreed by us in writing, you should not arrive before 4pm on the Holiday Commencement Date, and you must leave and vacate the property by 10am on the Holiday Departure Date. Failure to do so may result in you being charged a further day’s rental.
You must not use the property except for the purpose of a holiday during the Holiday Period, and not forany other purpose or for a longer period except with our express written agreement.
The Contract to stay in the property for the holiday period, does not create the relationship of Landlord and Tenant between the parties.
This Contract relates to a “holiday let” the purpose of which is to confer on you as a holidaymaker the right to occupy our property for a holiday only and not further or otherwise. You shall not be entitled to any private residential tenancy or other tenancy, assured short hold or assured tenancy, lease, licence or other right to occupy (exclusive or otherwise), nor shall you obtain any security of tenure under any applicable law including but not limited to under the Private Housing (Tenancies) (Scotland) Act 2016 now or at the end of the Holiday Period. You may not sub-let the property.
In the event that you are required, in accordance with guidelines imposed by the UK and Scottish Governments at any time in relation to the disease known as coronavirus disease (Covid-19) and the virus known as severe acute respiratory syndrome coronavirus 2 (SARS-CoV-2)) or similar, or in each case, any mutation or variation thereof, to self-isolate at the property you will be responsible for the cost of (i) any additional nights that exceed the Holiday Period and (ii) rehousing any booked guests that are displaced as a result of the additional nights required by you in an equivalent property.
- Number of Persons Using the Property.
Under no circumstances may more than the maximum number of persons stated on our website stay the property. We reserve the right to refuse admittance or require you to leave our property if this condition is not observed. Day visitors are permitted however they are not allowed to stay overnight.
- Our Liability
We, our employees, contractors, cleaners and other representatives shall not be liable to you or your party for loss or damage to property howsoever arising. You must take all necessary steps to safeguard yourselves and your property. Nothing in this clause shall exclude or limit any liability that we are unable to limit or exclude by applicable law, such as liability for death or personal injury caused by our negligence.
Other than for death or personal injury caused by our proven negligence, Our liability to the You is expressly limited to, and our total liability to You for any and all losses shall not exceed, the price of the booking. With the exception of such liability You hereby expressly indemnify and hold Us harmless from and against any and all liability and any claims, proceedings or damages resulting or rising directly orindirectly from the booking, event or function, You or any outside contractors of the Yourself.
You are directly responsible for any loss or damage caused to the allocated accommodation, furnishings, utensils and equipment in them by any act, omission, default or neglect and You and will pay to Us on demand the amount required to make good or remedy any such loss or damage.
We will not be liable for any losses including any loss or damage to any property, equipment, stock, vehicles or possessions brought to the venue by the Yourself, employees, contractors, agents, suppliers or hired by Us on the Your behalf, which are not caused by either a breach of these terms by us, our non-compliance with our duties under applicable legislation or our negligence. We will also not be liable for any losses which were not foreseeable to both parties when the contract was formed. Loss is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example if you discussed it with us during the booking process.
- Third Party Services
If you wish to engage any third party to perform any service, such as private catering, beauty therapy, entertainment services etc., at the property you must let us know. We will not accept liability for the services provided, or failure to provide such services, by any third party supplier or business used by you during your holiday (regardless of whether they are recommended or referred by us).
- Care of the Property
You are responsible for the property and are expected to take all reasonable care of its furniture, pictures, fittings and effects, in or on the property. You must leave them in the same state of repair, and in a reasonable clean and tidy condition at the end of the rental period. You must not use the properties for any dangerous, offensive, noxious, noisy, illegal or immoral activities or carry on there any act that may be a nuisance or annoyance to the owner or other neighbouring properties.
Smoking is not allowed in any of our properties or in the hot tub.
No music is to be played outside at any time.
You must ensure the property is securely locked when not occupied by you.
If you leave any property behind we will use reasonable endeavours to return it to you, although we will ask you to arrange a courier collection such as Royal Mail collection. Depending on the articles, there may be a charge for packaging. It is up to You to advise Us if anything has been left behind. We will dispose of any unclaimed property after three (3) months.
- Damages or breakages
You are legally bound to reimburse us for replacement, repair or extra cleaning costs on demand. Any damages or breakages will have to be paid for in full on demand within seven (7) days of notification in writing (although we would not charge you for the odd glass or plate). We recommend that you have appropriate insurance in place to cover this.
- Wifi and Internet
Free Wi-Fi and broadband internet is provided for your reasonable use and may be subject to separate terms and conditions. You agree to reasonable and lawful usage of this service. We will not be liable for slow connections or for any interruptions to or the failure of this service.
- Right of Entry
You do not have exclusive possession and We shall be allowed the right of entry to the property at all reasonable times for purposes of inspection or to carry out any necessary repairs or maintenance. We will notify you in advance if this is required.
- Complaints
Every effort has been made to ensure that you have an enjoyable stay. However, if you have any problem or cause for complaint, it is essential that you contact us immediately to give us the chance to resolve it. We value your custom and want you to return (and to recommend us to your friends!). We live nearby, and will do our best to resolve any problem.
- Drones, Night Lanterns, Fireworks, Candles
The use of drones is not allowed without our express written permission. Fireworks are not allowed. Night lanterns are expressly forbidden as they are a fire hazard and can cause death or injury to local livestock.
We ask that any candles used are LED.
- Hot Tubs
Safety Guidelines, which are on the Digital Welcome Book which will be sent on payment of the balance must be adhered to at all times and children are not allowed in the hot tub without adult supervision.
- BBQs
BBQs are provided at each pod. Only our own BBQs with the supplied gas or charcoal are permitted to be used. No disposable BBQs are permitted.
- Dogs
We are dog friendly and we allow a maximum of one (1) dog per property. Dogs must be house-trained, kept under proper control and not allowed on the furniture, and especially the beds, nor left unattended in the property. All dog waste collected and disposed of. Dog owners will be held responsible for any damage caused to the property, contents or garden by their dog and for any extra cleaning required.
When out walking within the farm, you must ensure that dogs are kept on a lead. Dogs must not be allowed to disturb livestock, deer or game birds.
- Electric Vehicle Charging Policy
On site there are two Electric Vehicle Charging Points (EVCP) It is the user’s responsibility to supply a suitable charging cable to use the EVCP.
EVCPs are exclusively for the use of the Booking Party and no one else is permitted to use the facility.
You must not use any splitting cables or modify the EVCP in any way.
You must not use the EVCP for any commercial EV such as a taxi, ride sourcing or ride sharing EV, delivery or transport EVs including buses or any other commercial venture.
We do not guarantee the availability of a EVCP and unavailability shall not constitute a breach of our Terms and Conditions.
Use of the EVCP is at the owner’s own risk and we do not accept any liability for loss or damage sustained by you or your EV as a result of using the EVCP unless the damage was caused directly by our negligence.
You shall be responsible to us for any damage to the EVCP or loss suffered by us caused by your use of the EVCP.
Domestic chargers (chargers using a domestic power source via a 3 pin wall socket) are not permitted at any of the properties.
The EVCP is operated by scanning a QR code with your phone which will give option to pay via Apple pay, google or either your card details. You will then pay for what you have charged.
- Links to Other Web Sites
Our Service may contain links to third-party web sites or services that are not owned or controlled by Springfield Farm. Springfield Farm has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that Springfield Farm shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.
We strongly advise you to read the terms and conditions and privacy policies of any third-party web sites or services that you visit.
- Changes
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will try to provide at least 30 days’ notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.
By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree